Our Commitment

Your satisfaction is our number one goal. If you’re not happy, we’re not happy; so, you can return any purchase within 7 days for a full refund* or within 30 days to exchange for something else. Over 40 years of return customers is your assurance that you’ll be thrilled with our products and services.

* Excludes special purchases, installation services, one of a kind or custom items, open box or discontinued merchandise (see store for complete details).

OWN THE BEST

We’re very careful about the products we offer and we want them to represent the best value in every price range.  We have high standards for quality, performance, and value and are proud to offer products that we would want in our own homes. We stay on top of changes in technology and what’s new in the marketplace to make sure we have the best value products in every range.

GUARANTEED LOWEST PRICE

You won’t pay more to shop at Gramophone. We’re in a highly competitive marketplace and have joined with companies like ours throughout the United States to pool our buying power to make sure that you will not pay more for the same products. Getting proper service and advice on the best available equipment shouldn’t have to cost more. If any local authorized dealer advertises the same product at a lower price within thirty (30) days of your date of purchase, we will gladly refund the difference.*

* excludes special purchases, one of a kind items, open box or discontinued merchandise

WE MAKE IT EASY TO BUY

We know that sometimes normal showroom hours just won’t fit your schedule. So, in addition to our regular hours, we can also meet your schedule with a personal appointment. We will gladly accept your check, Visa, MasterCard or Discover card. Interest free and longer term financing are available with all purchases for qualified borrowers.

FREE IN-HOME CONSULTATION

Sometimes it’s difficult to decide what would work best in your home while visiting one of our showrooms. Our customer advisers will be glad to visit your home to better understand what will work best for your home and your lifestyle. With this free service, you can be sure you get the perfect solution for your home. We even have on staff interior designers to help you understand how this will look and fit in your home’s unique style.

QUALITY IN-STORE SERVICE

Gramophone is unique in maintaining a high-quality in-house service department on behalf of our customers. We handle repairs and maintenance in and out of warranty. If you need repairs on your Gramophone purchase or just have a simple question, we’re just a phone call away.

PROFESSIONAL ADVICE

We promise to assist you with your purchase in a professional, friendly and personal manner. The staff members at Gramophone have years of experience and are involved in ongoing education to help you make the best choices.

EXPERT CUSTOM HOME INSTALLATION

At Gramophone, we have trained experts that can make any audio or video system an integral part of your home. We can work with you, your designer or your architect to design an entertainment system that you can enjoy in any room in your house. Our expert technicians can install anything from a pair of in-wall speakers in a second room, to a dedicated home theater, or automate your entire home.

EXPERT DELIVERY & SET-UP

To ensure that it’s easy for you to get your new purchase home, we offer expert delivery on most systems. To make sure that your new system performs the way that it should, and that you are comfortable with its operation, our trained professionals will get your new equipment up and running.</p>

 

SPEAKER TRADE-INS

TRADE IN ANY PAIR OF SPEAKERS** PURCHASED FROM US WITHIN ONE YEAR AND RECEIVE YOUR FULL PURCHASE PRICE BACK TOWARDS THE REGULAR SELLING PRICE OF ANY OTHER PAIR OF NEW SPEAKERS COSTING AT LEAST TWICE AS MUCH

** TRADE UP PROGRAM DOESN’T INCLUDE SPECIAL ORDERS OR CUSTOM FINISHES