Gramophone is a privately held, family-owned company with more than 65 employees, many of whom have been with the company for over a decade. Today, we provide the highest quality home audio and video equipment, as well as expert design and custom installation services. We offer expert sales, design & installation in both new construction & existing residences.
Gramophone is one of the nation's most respected & preeminent installers of home theaters, media rooms, custom whole-house AV systems, smart home automation & control systems, telecommunication and networking systems for homes and businesses.
THE FORCE BEHIND IT ALL
GRAMOPHONE IN THE COMMUNITY
Over the years, Gramophone has supported a wide variety of charitable programs like:
If you want to do good with Gramophone or find out more about the programs we supported, take a look at our "In the Community" page here.
OUR COMMITMENT TO YOU
12 Reasons to Choose Gramophone
1. Satisfaction Guaranteed
Your satisfaction is our number one goal. If you’re not happy, we’re not happy! You can return any purchase within 7 days for a full refund* or within 30 days to exchange. If a product requires service three times during the first year, we’ll replace it free of charge. Having over 40 years of return customers is your assurance that you’ll be thrilled with our products and services.
* excludes special purchases, installation services, one-of-a-kind or custom items, open box or discontinued merchandise (see store for complete details).
2. Own the Best
We’re very careful about the products we offer and we want them to represent the best value in every price range. We have high standards for quality, performance, and value and are proud to offer products that we would want in our own homes. We stay on top of changes in technology and what’s new in the marketplace to make sure we have the best value products in every price range.
3. Guaranteed Lowest Price
You won’t pay more to shop at Gramophone. We’re in a highly competitive marketplace and have joined with companies like ours throughout the United States to pool our buying power to make sure that you will not pay more for the same products. Getting proper service and advice on the best available equipment shouldn’t have to cost more. If any local authorized dealer advertises the same product at a lower price within thirty (30) days of your date of purchase, we will gladly refund the difference.*
*excludes special purchases, one-of-a-kind items, open box or discontinued merchandise
4. The purchasing power of a national buying group
We are a member of a national buying group with enormous purchasing volume. Thanks to this kind of buying power, you can always be confident that you're getting a great price at Gramophone.
5. We Make it Easy to Buy
We know that sometimes normal showroom hours just won’t fit your schedule. So, in addition to our regular hours, we can also meet your schedule with a personal appointment. We will gladly accept your check, Visa, MasterCard or Discover card. Interest-free and long-term financing is available with all purchases for qualified borrowers.
6. FREE In-Home Consultation
Sometimes it’s difficult to decide what would work best in your home while visiting one of our showrooms. Our customer advisers will be glad to visit your home to better understand what will work best for your home and your lifestyle. With this free service, you can be sure you get the perfect solution for your home. We have in-house interior designers to help you understand how your space will look and fit in your home’s unique style.
7. Professional Advisors
Ever been frustrated with the lack of knowledge displayed at other stores? Our customer advisers are all AV enthusiasts and receive ongoing training, backed by a team of dedicated support professionals so they can resolve your most challenging questions and issues.
8. Expert Custom Home Installation
At Gramophone, we have trained experts that can make any audio or video system an integral part of your home. We can work with you, your designer or your architect to design an entertainment system that you can enjoy in any and every room in your house. Our expert technicians can install anything from a pair of in-wall speakers to a dedicated home theater, or a whole-home automation system.
9. White Glove Delivery & Installation
To ensure that it’s easy for you to get your new purchase home, we offer expert delivery on most systems. Our engineering and project management staff work with our customer advisers to assure that your system is installed properly and is easy to operate.
10. First-Class Repairs & Maintenance
Gramophone is unique in maintaining a high-quality in-house service department on behalf of our customers. We handle repairs and maintenance in and out of warranty. If you need repairs on your Gramophone purchase or just have a simple question, we’re just a phone call away.
11. One Year Speaker Trade-Up Program
Upgrade without losing money! At Gramophone, you can trade in any pair of speakers* purchased from us within one year and receive your full purchase price back towards the regular selling price of any other pair of new speakers costing at least twice as much. Fill out our "Request for Speaker Trade-ins / Discount" form here.
12. We've been around since 1976
Gramophone has been the Mid-Atlantic’s most trusted resource for audio, video and control systems since 1976. We will be here to stand behind our products and provide you with the highest level of service – today AND tomorrow.
WE LOOK FORWARD WORKING WITH YOU