Our commitment

Our commitment



Satisfaction Guaranteed

Your satisfaction is our number one goal. That's why you can return any purchase within seven days for a full refund* or within 30 days to exchange. If a product requires service three times during the first year, we'll replace it free of charge. Having over 45 years of returning customers is your assurance that you'll be thrilled with our products and services.

* excludes special purchases, installation services, one-of-a-kind or custom items, open box, or discontinued merchandise (see store for complete details).


Own the Best

We stay on top of what's new in the marketplace, and we want our products to represent the best value in every price range – That is why we have high standards for quality, performance, and value, and we are proud to offer products that we would want in our own homes.


Guaranteed Lowest Price

You won't pay more to shop at Gramophone as we are a member of a national buying group with enormous purchasing volume to ensure that. Getting proper service and advice on the best available equipment shouldn't have to cost more. If any local authorized dealer advertises the same product at a lower price within thirty (30) days of your date of purchase, we will gladly refund the difference.*

*excludes special purchases, one-of-a-kind items, open box or discontinued merchandise


We Make it Easy to Buy

Gramophone can adapt to your schedule with a personal appointment in addition to our regular store hours.
We will gladly accept your check, Visa, MasterCard, or Discover card. Retail and long-term financing* is available with all purchases.

*Subject to credit approval. Please see the financing agreement for terms and conditions.


FREE In-Home Consultation

Gramophone's customer advisers will gladly visit your residence for FREE to understand better what will work best for your home, budget, and lifestyle.
Our in-house interior designers help you visualize how your space will look and fit in your home's unique style.


Professional Advisors

Ever been frustrated by the lack of knowledge displayed at other stores? Our customer advisers are all AV enthusiasts and receive ongoing training backed by a team of dedicated support professionals so they can resolve your most challenging questions and issues.


Expert Custom Home Installation

At Gramophone, we have trained experts who can make any audio or video system integral to your home. We can work with you, your designer, or your architect to design an entertainment system that you can enjoy in any and every room in your house. Our expert technicians can install anything from a pair of in-wall speakers to a dedicated home theater or a whole-home automation system.


White-Glove Delivery & Installation

We offer expert delivery on most systems to ensure that it's easy for you to get your new purchase home. Our engineering and project management staff work hand in hand with our customer advisers to ensure that your system is installed correctly and is easy to operate.


First-Class Repairs & Maintenance

Gramophone is unique in maintaining a high-quality in-house service department on behalf of our customers. We handle repairs and maintenance in and out of warranty. If you need repairs on your Gramophone purchase or have a simple question, we're just a phone call away.


One Year Speaker Trade-Up Program

Upgrade without losing money! At Gramophone, you can trade in any pair of speakers* purchased from us within one year and receive your full purchase price back towards the regular selling price of any other pair of new speakers costing at least twice as much.


We've been around since 1976

Gramophone has been the Mid-Atlantic’s most trusted resource for audio, video and control systems since 1976. We will be here to stand behind our products and provide you with the highest level of service – today AND tomorrow.


Gramophone 2 GO

Get the latest TVs and best brands in Speakers, Turntables, Headphones, Computer Audio, and more! Contact your local Gramophone store and place your order today. In-stock items will be delivered within our local delivery area within 6 hours or less! Delivery area includes most areas in Baltimore County, Baltimore City, Carroll County, Howard County, Montgomery County, York and Lancaster Counties in Pennsylvania. Our advisors are standing by ready to take your order, or discuss your next project! Contact the Gramophone location near you today!



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