Support ** Update
Working with Gramophone means you're not just getting high-performance audio and video; you're gaining a dedicated partner focused on your long-term enjoyment. Here is the support you can expect.
Call us at 410-308-1650 • Visit one of our showroom locations • Shop SKY by Gramophone
Expert Guidance & Advice
Ongoing Consultation: Even after installation, Gramophone remains a resource for any questions you might have about your system or potential upgrades.
Professional Advisors: Our team consists of AV enthusiasts with continuous training, ready to tackle your most challenging questions.
System Maintenance & Service
First-Class Repairs: Gramophone has an in-house service department for both in and out-of-warranty repairs, even for equipment not originally purchased from them.
System Check-ups: We can help ensure your system and network are running optimally, addressing potential issues proactively.
Remote Technology Management Plans: For continuous optimization, we offer plans to monitor your system remotely, addressing issues often before you even notice them. These range from basic network management to more comprehensive "Elite Care" and "Platinum+" options with on-site services and prioritized support.
Installation Support
Professional Installation: Our skilled technicians ensure your system is set up correctly for peak performance and ease of use.
White-Glove Delivery & Installation: We handle the delivery and setup with meticulous attention to detail.
Warranty & Satisfaction
Satisfaction Guaranteed: We typically offer a period (e.g., 7 days for full refund, 31 days for exchange) to ensure you're happy with your purchase.
Warranty Support: We stand behind the products we sell and can assist with manufacturer warranty claims. We also offer our own labor and material warranties on installations for a specific period.
Flexible Options & Future Upgrades
Trade-Up Programs: Gramophone offers programs allowing you to trade in speakers purchased from us within a certain timeframe for full credit towards a more expensive pair.
Trade-In Options: We accept trade-ins of your old equipment towards new purchases.
Future-Proofing Advice: We aim to recommend systems that can be updated or are modular, minimizing the need for complete replacements as technology evolves.
Home Technology Planner
Our Home Technology Planner is an online tool designed to guide you through the possibilities and costs associated with home entertainment and smart home technology. Think of it as a friendly conversation that helps you clarify what you're envisioning for your space.
In essence, we strive to provide a concierge-level of service, ensuring your high-performance audio and video system continues to bring you joy for years to come. We offer multiple ways to get in touch, including phone, email, and visits to our showrooms.
Visit Our Showrooms
