Even with our standard warranty, you get the best service we have to offer. We've been in business for 45 years due to our dedication to the industry as well as our customers.
We promise this set of services* to all of our clients, regardless of what they purchase:
LABOR WARRANTY: Covers all labor, programming, and workmanship for 1 year from date of substantial completion. After 1 year, standard labor rates apply.
MATERIAL WARRANTY: Covers concealed wiring, interconnect cables, connectors, wallplates, and other miscellaneous installation material for 1 year from the date of substantial completion. After 1 year, standard material rates apply.
MANUFACTURERS WARRANTY: Begins on the date of substantial completion. This program does not extend any manufacturers' warranties.
SERVICE SCHEDULING: Phone calls requesting service will be taken during regular business hours. Text messages, emails, and after hours voicemail service requests will be returned during regular business hours. Appointments will be scheduled in the next available time slot.
It's never been easier to depend on your network. Our annual plans let you rest assured that we'll take care of everything from network performance to timely maintenance without you having to lift a finger.
If uptime and performance of your network and devices are important, choose an annual plan to maximize your technology experience:
NETWORK MANAGEMENT: This plan is perfect if you want us to keep your devices and network performing at the most optimal levels, all the time. Our technicians get alerted if your monitored gear goes down. We diagnose and resolve the issue remotely, without inconveniencing you with a visit to your home.
ELITE CARE: This is a comprehensive plan delivering all of the power of remote technology optimization and support in addition to higher touch, on-site services.
PLATINUM+: Get prioritized with white-glove care and attention from Gramophone, including after hours emergency response, no labor billing and concierge contacts.
Take a look at the benefits of remote technology management.