Frequently Asked Questions

Frequently Asked Questions Heading

Take a look below to find some of our most common questions and concerns from our customers.

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General Questions

  • Who is Gramophone?

    Gramophone is an award-winning, locally-owned specialty reseller of high performance entertainment & automation systems. We provide a full range of services including planning, designing, installing, and maintaining these systems. From space planning, to engineering, to building out your space, Gramophone can provide a turnkey solution, whether you're looking for a pair of headphones or a custom designed and built entertainment area.

  • Where is Gramophone located?

    Gramophone has three showrooms, in Timonium, Columbia, and Gaithersburg. We serve customers throughout the mid-Atlantic region and beyond. Our showrooms are open Monday-Friday from 10am-7pm, and Saturdays from 10am-5pm.

  • How do your prices compare with those of other companies?

    Gramophone specializes in selling the best equipment available from entry level to the ultimate in performance. Because we're members of a large national buying group, we'll compare our prices to any authorized dealer selling the same models. We take pride in not selling "disposable" equipment, which is why we also have our own in-house service department available for our customers' repair, maintenance & upgrade needs.

  • Can you work with our builder?

    The Gramophone team of project management professionals can work with you and your builder to meet your and their timelines and expectations. We've been successfully completing projects with other builders since 1976.

  • We have a second home in another state. Do you do work outside of Maryland?

    Gramophone has successfully completed projects for clients in homes from Massachusetts to Florida and beyond. We bring the same attention to detail to every project.

  • Do you offer gift cards?

    We sure do. Gramophone offers gift cards in any denomination from $10 on up. It's simple to give the gift of Gramophone, and it couldn't be easier to make someone special smile.

  • What payment options do you offer?

    Gramophone has a wide variety of payment options including all major credit cards, zero percent promotional financing and low interest payment plans for up to 7 years.

  • Do you have any customer testimonials I can read?

    Please contact us for references and testimonials related to the type of project you're looking to start. Your Gramophone advisor will gladly put you in touch with other clients that we have worked with.

  • How do you select which brands to partner with?

    After doing business for almost 40 years, we've had the opportunity to test and evaluate most brands in the marketplace. With this knowledge we carefully select partners that offer products that can be properly supported by Gramophone, integrate well within connected systems, and provide the best quality in their class. But we don't stop there: Our staff ensures that our vendors and partners offer proper warranties and behind-the-scene support to our engineering team to ensure our clients the best experience possible. Gramophone also has an on-site service facility, and is an authorized repair center for almost all of the brands that we carry. We don't take these decisions lightly, and constantly evaluate all items made available to our clients. Rest assured, if you've found it at Gramophone, we've done the homework.

Designer Resources

  • Do you work with interior designers?

    Absolutely. Gramophone's experience in working with entertainment spaces allows us to be a capable ally for your designer. Our wide range of products and solutions coupled with almost 40 years of experience will allow your designer to deliver the dream space you always wanted.

Guaranteed Satisfaction

  • What is your pricing policy?

    Gramophone is committed to offering you the best possible prices. If you ever find an item that we offer from a local authorized retailer, we're glad to meet our competitor's pricing, for the same product in the same condition. Please note that open box, one-of-a-kind, discontinued items and special orders are not included in this policy.

  • Do you offer in-home consultations?

    A Gramophone advisor will be happy to meet you at your home to learn exactly what you're looking for, as well as how we can make it be a perfect match for your space and lifestyle. We’re also happy to work with your designer, architect, or contractor to bring your dreams to life, whether at your current home or in a new home you're planning or building.

  • Do you offer trade-in or trade-up options?

    Gramophone wants our clients to own the best. Although we do our best to advise on your initial purchase, we recognize you might change your mind or want to upgrade. Our programs allow you to never second guess your decision, and help you upgrade equipment should your space change and require updates. Speaker Trade-Up Program: Gramophone proudly offers our clients the ability to trade up certain products within one year of the initial purchase date. Eligible merchandise must be in "like new" condition with original packaging, and cannot be a special order, discontinued item, custom architectural product, or limited opportunity item. Items with Custom and Special finishes may not qualify. Upgrade must exceed 50% of the initial purchase price. See store for complete details. Trade-In Program: Have equipment you no longer use, or that no longer fits your needs? We welcome the value of trade-ins toward the purchase of new equipment, such as speakers & amplifiers. Used Equipment: Our on-site service department inspects, tests, and certifies all trade-in equipment. We extend a 90-day warranty on all items.

  • What is your return policy?

    We want you to be thrilled with your purchases from Gramophone, so we offer a 30-day exchange policy on most everything we offer. This policy does not apply to any special orders, custom finishes or final sale items.

Repairs & Service

  • Do you service old equipment?

    Gramophone maintains an in-house service department and provides repair and maintenance for our customers for all of the brands that we represent. Our service department is available for repairs and maintenance for equipment purchased elsewhere as well. A quick call to our service department (410-308-1650) is all it takes to find out how we can help.

  • What happens when new technology comes out? Will I need to buy all new equipment?

    In many cases, no. We offer a wide range of products that offers great performance and in many cases, are "future proof." Many of the brands we recommend can be updated through software, just like a smartphone. Some of our brands are "modular" which means that we can add or replace a circuit board to add new features and capabilities without starting from scratch. No matter what, Gramophone has a complete range of services to make sure that you can enjoy the latest in technology easily.