"So, we have tried to save money in the past by having our AV work done by the Geek squad and others......never again. We have used Gramophone several times now. If we have a problem (which happens with these complicated systems) or a question (lots because we are fairly tech-illiterate) they have responded quickly and completely, giving us the resolution needed every time. Our expert John went above and beyond to help us achieve the set-up we wanted. When we used the other guys we actually had to fight them to get what we needed and, in the end, we never did have a completely functioning system. You will not be disappointed with this team of professionals. "