SmartCare Service Plans
Peace-of-mind and protection for your technology.
Technology systems can sometimes experience disruptions, but with Gramophone's SmartCare monitoring, you can protect yourself from issues before they arise. From proactive monitoring and remote fixing to easy system reset – we have you covered.
Remote Repair
We can monitor your system remotely and address repairs before a service call is needed.
App Control
Get convenient access to an app that can help resolve many common tech issues.
24/7 Support
We have certified technicians in every time zone available around the clock.
Peace of Mind
Enjoy your technology without the worry. Our certified experts handle the rest.
Choose Your SmartCare Subscription
Choose the perfect care plan for your smart home technology. From essential support to premium business solutions.
Essential support for your smart home
$725 /year*
Plus a one-time set-up fee.
Enhanced features for power users
$1,325 /year*
Plus a one-time set-up fee.
Plus a one-time set-up fee.
Premium service with priority support
$3,000 /year*
Plus a one-time set-up fee.
Plus a one-time set-up fee.
Best for Luxury Residential and Business
Custom Price
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Feature Comparison
| Feature | SmartCare | SmartCare Elite | SmartCare Platinum | SmartCare Custom |
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Best for High-End Residential and Business
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Best for Residential
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Discounted Service Call Rates
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Onsite Service
During normal service hours, M-F, 8:30am - 4:00pm EST.**
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Next Available | Within 72 business hours** | Within 36 business hours** | Within 24 business hours** |
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Offsite Service
During normal business hours, M-F, 8:30a-4:00pm EST.
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24 hours | Same Day | Same Day | Same Day |
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Reactive Remote Monitoring
Upon hearing from you, your system will be accessed remotely and often time repaired without an onsite visit.
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App Control
You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
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24/7 Phone Support
We're available by phone 24/7/365.
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24/7 Phone, Email, Video Assist Support
Experience the convenience of a live answer by one of our knowledgeable technicians.
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Chat and Text Support
We're available to communicate with you in whichever manner best fits your lifestyle.
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Proactive Tech Monitoring
We'll proactively monitor your technology and troubleshoot any potential issues remotely.
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Priority Scheduling & Service
We'll prioritize you to the front of the queue.
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Standard | Plus | Premium | |
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Annual On-Site Health Check and Tune Up
We'll come out annually to make sure your gear is in ship shape, firmware updates complete, wires managed cleanly, and any upgrade recommendations made proactively.
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Annual Rack Cleaning and
Pre-Event / Holiday Inspection |
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No Service Call Rates during Business Hours
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