10 Reasons to Choose Gramophone



1. Free in-home consultation

Our customer advisers will be happy to come to your home to help you choose the design solutions that are just right for you and your family.

2. White glove delivery and installation services

Our trained installers turn all of your equipment into beautiful music and pictures. Our engineering and project management staff work with our customer advisers to assure that your system is installed properly and is easy to operate.

3. The purchasing power of a national buying group

We are a member of a national buying group with enormous purchasing volume. Thanks to this kind of buying power, you can always be confident that you're getting a great price at Gramophone.

4. We match prices

If, within 30 days of your purchase, you find one of Gramophone's products advertised for less at an authorized local dealer, let us know and we’ll match the price.

5. Get what you really want

The Gramophone Credit Card makes owning what you really want easy — so easy that many of our customers receive instant credit and can start using their card as soon as they apply for it. And, of course, with our card there are no annual fees. Ask about our long-term project payment options as well.

6. First-class repairs & maintenance

If you have a problem with your equipment, Gramophone has a dedicated service facility to fix it. Our repair department handles the brands that Gramophone recommends and sells. Thousands of dollars in test equipment help to ensure that repairs are done right the first time.

7. Satisfaction guaranteed!

We don’t like lemons any more than you do. If a product requires service three times during the first year, we’ll replace it free of charge.

8. We take trade-ins

If you buy from us and want to upgrade sometime down the line, we’ll give you a generous credit for your original product. We would prefer that it be in good condition with the original packaging.

9. Customer advisers who can actually answer your questions

Ever been frustrated with the lack of knowledge displayed at other stores? Our customer advisers receive ongoing training and they’ re all technology enthusiasts themselves, backed by a team of dedicated support professionals so they can resolve your most challenging questions and issues.

10. We’ve been around since 1976

Gramophone has been the Mid-Atlantic’s most trusted resource for audio, video and control systems since 1976. We will be here to stand behind our products and provide you with the highest level of service – today AND tomorrow.